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Strategic Health Check

Understanding gaps in your Customer Experience strategy and operations can be an ongoing challenge. This is what our Health Check is for, finding gap and sharing them with you
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finding the gaps

Analysing risk, inefficiency and pain points

Maintaining an optimised CX offering that is supported by effective and efficient processes in Zendesk is paramount to ensuring customer satisfaction which helps drive revenue.

Just like keeping your personal health in shape, a regular health check of your current Zendesk instance, processes and any third party tools is a must to maintain healthy customer relationships.

With a Gravity CX Zendesk Health Check, we work with your team to assess all aspects of your current Zendesk configuration

Here is what to expect:

  • Strategic workshop with team leads
  • Technical review of your Zendesk configuration
  • Agent interviews, to understand how they work
  • Presentation full of insights and recommendation

Supporting Industry Leaders

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What to expect from your Healthcheck

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Operations Summary

A summary of your current operation using Zendesk

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Risk Highlights

Pinpoint potential risk within your current operation

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Highlight Inefficiencies

Clear overview of your current inefficiencies

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Optimisation Recommendations

What to improve, and how

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Full presentation

We’ll run through a presentation of our findings to your broader team

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Clear roadmap

You will be empowered to make educated decisions for your next steps

Portfolio

Recent Projects

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HubSpot Integration


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Custom Module Development


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SEO & PPC


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Frequently Asked Questions

What is the Gravity CX Zendesk Health Check?

Our Health Check is a comprehensive assessment of your Zendesk instance and processes. We review your configuration, workflows, and integrations to identify gaps and areas for optimisation, ensuring your customer support is running efficiently

Why do I need a Zendesk Health Check?

Over time, Zendesk setups can become outdated or inefficient, leading to decreased customer satisfaction and operational bottlenecks. Regular Health Checks help ensure your Zendesk instance is fully optimised, reducing issues and improving overall performance

How often should I conduct a Health Check?

We recommend conducting a Health Check at least once every 12 months to keep your Zendesk environment and customer experience strategy aligned with your evolving business needs. Regular reviews help prevent issues and keep your operations efficient

Book a Free Consultation

Interested in working together? We'de love to hear from you!