Strategic Health Check
Analysing risk, inefficiency and pain points
Maintaining an optimised CX offering that is supported by effective and efficient processes in Zendesk is paramount to ensuring customer satisfaction which helps drive revenue.
Just like keeping your personal health in shape, a regular health check of your current Zendesk instance, processes and any third party tools is a must to maintain healthy customer relationships.
With a Gravity CX Zendesk Health Check, we work with your team to assess all aspects of your current Zendesk configuration
Here is what to expect:
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Strategic workshop with team leads
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Technical review of your Zendesk configuration
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Agent interviews, to understand how they work
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Presentation full of insights and recommendation
Supporting Industry Leaders
What to expect from your Healthcheck
Operations Summary
A summary of your current operation using Zendesk
Risk Highlights
Pinpoint potential risk within your current operation
Highlight Inefficiencies
Clear overview of your current inefficiencies
Optimisation Recommendations
What to improve, and how
Full presentation
We’ll run through a presentation of our findings to your broader team
Clear roadmap
You will be empowered to make educated decisions for your next steps
Recent Projects
HubSpot Integration
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Custom Module Development
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SEO & PPC
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Frequently Asked Questions
What is the Gravity CX Zendesk Health Check?
Our Health Check is a comprehensive assessment of your Zendesk instance and processes. We review your configuration, workflows, and integrations to identify gaps and areas for optimisation, ensuring your customer support is running efficiently
Why do I need a Zendesk Health Check?
Over time, Zendesk setups can become outdated or inefficient, leading to decreased customer satisfaction and operational bottlenecks. Regular Health Checks help ensure your Zendesk instance is fully optimised, reducing issues and improving overall performance
How often should I conduct a Health Check?
We recommend conducting a Health Check at least once every 12 months to keep your Zendesk environment and customer experience strategy aligned with your evolving business needs. Regular reviews help prevent issues and keep your operations efficient